Visiting remains suspended across all NCIC hospital sites, including community hospitals.

It is very important that this is adhered to - with the exception of those listed below – as Coronavirus infection rates, both nationally and in the county, are currently on the rise.

The exceptions include:

  • patients who are receiving end-of-life care
  • birthing partners in maternity units
  • parents or legal guardians in the children’s unit

Additionally if there are exceptional clinical or social reasons why someone wants to visit this will be decided on a case-by-case basis and we would urge people to liaise directly with the senior nurse on the ward.

Visitors must be immediate family members or carers only.

Dr Clive Graham, the Trust’s Director of Infection Prevention and Control, said: “Visiting remains suspended as infection rates are currently on the rise in the community.

“It is really important that people follow the guidelines to protect our patients and also our staff who we need to be well in order to care for those who need their help.

“We understand that people will be disappointed by not being able to visit loved ones in hospital and we would appeal to the public for their support and co-operation at this difficult time.

“All patients staying in our hospitals do have access to our free NHS Wi-Fi that is accessible through smart phones which they can use to keep in touch with family and friends. We also have iPads that we can lend to patients to help them stay in touch and a Messages to Loved Ones service where messages can be delivered to a patient on a ward.”

Elaine Crooks, Head of Patient Experience and Involvement at NCIC, said: "We recognise not being able to visit is difficult at these times. Our patient experience team will take messages to your loved one and these can be sent along with photos via the PALS service, the team will ensure these reach your loved ones directly."

Face masks must also be worn on all hospital sites. Anyone over the age of 11 is required to wear a face covering when visiting our hospitals for an appointment. This includes parents or guardians bringing children to our hospital sites for appointments.

Dr Graham explained: “If your child has an appointment and you are not able to wear a mask for medical or personal reasons, we would be grateful if you could arrange for another family member to attend the appointment with your child.

“If this is not possible, please let us know in advance and we will discuss alternative options.

“This is to protect our staff, other patients and their families and minimise the risk of acquiring Covid-19 infection.  

“If you attend at the appointment without a face covering, your child will not be seen in clinic and the appointment will be re-scheduled.  

“Face masks are available at the entrance to the hospitals if you do not have access to one. Visitors are also asked to use the hand sanitiser at the entrance to our hospitals and to maintain social distancing.

“Thank you for your support and co-operation.”

Other than children, people are asked to attend any appointments on their own where they can. If you require support then it is appropriate for you to bring one person with you. There are hand sanitisers and face masks available for use at all hospital entrances.

We all have a responsibility to do all we can to control the virus and stop the spread.