Healthcare Chaplaincy - Regular ward visits and 24 hour on call

It is good to talk…We are here for you.

Chaplaincy - To contact us email  chaplaincy@ncic.nhs.uk

Telephone : 01228 523444 or 01946 693181, speak to the operator and ask for the on call chaplain.

Or, ask staff to get in touch with us

As well as regular visits to patients by both Chaplains and Chaplaincy volunteers, we can help to support patients, families, carers and staff - of all faiths and none.

Chaplains promote pastoral, emotional, spiritual and religious wellbeing through skilled compassionate person-centred care for patients, their families, their carers, NHS staff, volunteers and students. Chaplains take an empathetic and reflexive approach, listening to each person’s unique story, and respecting what matters and is meaningful to the individual. This approach enables the pastoral, emotional, spiritual and religious needs of the individual to be understood, addressed and supported.

Patients, families, carers and staff can call the switchboard 01228 523444 or 01946 693181 and ask for the on call chaplain, at any time

Why call on the Chaplaincy team?

Being in a hospital setting can be unsettling, you may face challenging news, be separated from family and loved ones, and deal with painful changes. Our chaplaincy team are there to walk with you through this and create safe space to talk through all these issues. We are all spiritual people, all seeking meaning and purpose in life, hope and ways to cope. Therefore chaplaincy is there for everyone, for all faiths and none, this includes patients, relatives and staff.

We offer a wide range of spiritual, pastoral and religious care:-

  • Conversations - your choice of a light hearted encounter to the deepest conversations about life, anxieties, worries, sorrows and joys.
  • Holy Communion at the bedside
  • Prayers
  • Bibles and other religious texts
  • Remembering tree in the chapel with stars and hearts to write names, messages and thoughts.
  • Prayers and/or anointing for the sick and dying; Marriages and marriage blessings; prayers after death; preparing for funerals; baptisms
  • Support for pregnancy loss – conversations, prayers, funerals, services of love and thanksgiving, memorial services and memorial book for babies in Cumberland Infirmary Chapel
Chaplain support 

On call support from chaplains is available to the acute and community hospitals for staff, families and patients.

  • Chaplains, Chaplaincy volunteers and local clergy are available to support patients, families, carers and staff.
  • Ask ward staff to contact the Chaplain

Sunday services are usually held in the Cumberland Infirmary Chapel. The chapel is located on Level 1 at the Cumberland Infirmary on the 1st and 3rd Sunday of each month at 2.30pm.

Patients, staff and relatives are invited to attend; services last around 30 minutes. From 2pm onwards, a chaplain or chaplaincy volunteer is present in the chapel allowing plenty of time for people to come in and get comfortable for a 2.30pm start.

We understand that not all patients, staff or others are able to attend. Follow this link for a copy of the service is available to download at any time, including link to hymns on Youtube  Hospital Chapel Service :: YouVersion Event (bible.com)

There are occasional services at the Cumberland Infirmary, the West Cumberland Hospital and some Community Hospitals at festival times.

Cumberland Infirmary Carlisle (CIC)
  • Chapel on Level 1 First floor of Cumberland Infirmary, Carlisle, open 24 hours
  • Prayer spaces for Muslim prayers in the Chapel and in the Multi faith space
  • Chaplaincy desk for pastoral care in the atrium of Cumberland Infirmary Monday to Friday 10am to 8pm
West Cumberland Hospital (WCH)
  • Chapel on third floor of West Cumberland Hospital, Whitehaven - open 24 hours)
  • Prayer spaces for Muslim prayers
  • Pastoral care table in reception area of West Cumberland Hospital 10am to 2pm; when volunteers are present

Confidentiality

‘The Trust’s vision is to keep your information safe in our hands.’ We promise to use your information fairly and legally, and in-line with local and national policies. You have a right to understand how your information is used and you can request a copy of the information we hold about you at any time.

For further information on confidentiality contact the Information Governance Team:

Information.Governance@ncic.nhs.uk | 01228 603961

Feedback

We appreciate and encourage feedback, which helps us to improve our services. If you have any comments, compliments or concerns to make about your care, please contact the Patient, Advice & Liaison Service:

pals@ncic.nhs.uk | 01228 814008 or 01946 523818

If you would like to raise a complaint regarding your care, please contact the Complaints Department:

complaints@ncic.nhs.uk | 01228 936302