Information about you
Know how your information is used by the
We will try and help you
We will talk to you
We might talk to other people who help you
This is to make sure you are getting help from the right services
Can we share your information?
Tell us who we can share your information with
What can we share?
- Name - Date of birth
- Address - Telephone number
- Care plans – Assessments
- Treatments – Notes about visits
- Any other information related to our service helping you
Your information is kept:
In a safe and secure place
On our secure computer system
Who can see this information?
Only people who are allowed, can see it (it’s confidential). You can ask to see your information.
There may be some information you do not see if we think this is in your best interests.
Contacting you
Letter We can contact you by letter
Phone
We can contact you by telephone
How to report concerns about confidentiality
The Trust takes the need to protect your personal information very seriously. If you feel that your confidentiality has been breached then you should raise your concerns through the Trust complaints procedure.
This can be done either by contacting the Complaints Team in writing:
Complaints Team, The Pillars Building, Cumberland Infirmary, Newtown Road, Carlisle. CA2 7HY
Telephone: 01228 936302
Email: complaints@ncic.nhs.uk
Confidentiality
‘The Trust’s vision is to keep your information safe in our hands.’ We promise to use your information fairly and legally, and in-line with local and national policies. You have a right to understand how your information is used and you can request a copy of the information we hold about you at any time.
For further information on confidentiality contact the Information Governance Team:
Information.Governance@ncic.nhs.uk | 01228 603961
Feedback
We appreciate and encourage feedback, which helps us to improve our services. If you have any comments, compliments or concerns to make about your care, please contact the Patient, Advice & Liaison Service:
pals@ncic.nhs.uk | 01228 814008 or 01946 523818
If you would like to raise a complaint regarding your care, please contact the Complaints Department:
complaints@ncic.nhs.uk | 01228 936302