Compliment, Comment or a Complaint:

It’s okay to say some nice things

Do you have something nice to say? This could be about anything such as:

• Staff listening to you
• Staff who help you
• Staff who explain things
• Food available
• Having a choice
• Staff who treat you well

It’s OK to tell people your ideas

You may have a good idea about how we can make things better. This could be about anything, such as:

• Being involved in your care
• Better signs
• Making things easier to understand
• Making things easier to understand
• Maps and pictures

What might you complain about?

If you are unhappy about something, you can make a complaint. This could be about anything, such as:

• Staff not listening to you
• Staff not explaining things
• Being ignored
• Not having a choice
• Food available
• The way staff treat you

Who can you tell?

• You can tell anyone who you trust

• Talk to a member of staff
• Tell your family, friend and ask them to talk to us for you
• Talk to an Advocate

Confidentiality

‘The Trust’s vision is to keep your information safe in our hands.’ We promise to use your information fairly and legally, and in-line with local and national policies. You have a right to understand how your information is used and you can request a copy of the information we hold about you at any time.

For further information on confidentiality contact the Information Governance Team:

Information.Governance@ncic.nhs.uk | 01228 603961

Feedback

We appreciate and encourage feedback, which helps us to improve our services. If you have any comments, compliments or concerns to make about your care, please contact the Patient, Advice & Liaison Service:

pals@ncic.nhs.uk | 01228 814008 or 01946 523818

If you would like to raise a complaint regarding your care, please contact the Complaints Department:

complaints@ncic.nhs.uk | 01228 936302