The Trust takes the need to protect your personal information very seriously. If you feel that your confidentiality has been breached then you should raise your concerns through the Trust complaints procedure.
This can be done either by contacting the Complaints Team in writing:
The Pillars Building, Cumberland Infirmary, Newtown Road, Carlisle. CA2 7HY
Telephone: 01228 936302
Email: Complaints@ncic.nhs.uk
Or by writing to the Chief Executive, North Cumbria Integrated Care NHS Foundation Trust, Cumberland Infirmary, Newtown Road, Carlisle, CA2 7HY
If you would like advice and support with dealing with any concerns or enquiries please contact the Patient Advice & Liaison Team (PALS) Team.
You can write to them at: PALS, Cumberland Infirmary, Newtown Road, Carlisle, CA2 7HY
Freephone: 0800 633 5547
Landline: 01228 814008
Text: 07827 312 699
Email: PALS@ncic.nhs.uk
Confidentiality
‘The Trust’s vision is to keep your information safe in our hands.’ We promise to use your information fairly and legally, and in-line with local and national policies. You have a right to understand how your information is used and you can request a copy of the information we hold about you at any time.
For further information on confidentiality contact the Information Governance Team:
Information.Governance@ncic.nhs.uk | 01228 603961
Feedback
We appreciate and encourage feedback, which helps us to improve our services. If you have any comments, compliments or concerns to make about your care, please contact the Patient, Advice & Liaison Service:
pals@ncic.nhs.uk | 01228 814008 or 01946 523818
If you would like to raise a complaint regarding your care, please contact the Complaints Department:
complaints@ncic.nhs.uk | 01228 936302